Restaurant Week Review: Savoy
Last night I had dinner at Savoy (Raleigh, NC) with my husband and 5 of our friends. Savoy is one of the participating restaurants in Triangle Restaurant Week, so it was 3 courses for $25. We were all looking forward to trying a new restaurant, and we were even pretty excited about the menu. The overall consensus was that the food was pretty good, the atmosphere was nice, and the service was pretty bad.
First course: 2 people got the onion tart, and both loved it. The rest of us got the onion soup. Our reactions were more mixed – from good to very good. One complaint – 4 soups came out at once, and the 5th came out about 5 minutes later. That 5th one was served STILL BOILING! My friend put ice from his water into it to cool it off.
Second course: I think only one person got the pork, and she liked it. The rest of us got their version of chicken cordon bleu, and we liked that as well. One friend said he thought the chicken was incredible and the best part of the meal. The rest of us just thought it was pretty good.
Third course: Some of us got the strawberry pound cake parfait, and some got the chocolate torte. We were all pretty happy with dessert.
The service: Remember the friend whose soup was late? He was the last served by a noticeable amount on the other two courses as well. It was very strange. The server failed to bring the sweetening syrup along with tea when my husband ordered sweet tea, and didn’t offer a word of apology when he finally brought it after eventually being flagged down. He did not refill our water glasses at a reasonable rate, and we waited for ages between each course and to even have the chance to ask for our checks. We were there over 2 hours. Please understand, we’re not demanding customers, but the restaurant was far from busy and this just wasn’t good service. We expected much more from a restaurant regarded so highly by the N&O’s Greg Cox.
The nail in the coffin: After the waiter complained a bit about splitting our checks (seriously??), we all got charged an automatic 20% gratuity on the original value of the meals, not the Restaurant Week price. You know, if we’d received great service, I wouldn’t complain about that at all. We pretty much always tip 20-25% if the service is decent, and we tip more if we have a coupon or get the ticket reduced for some other reason. It was just a little too irritating on top of everything else.
Despite my complaints about the service, I’m glad we went. It was nice to get to spend some time with our friends and check out a new restaurant. That said, I doubt we’ll visit Savoy again. The food would have to be amazing for the price in order for me to tolerate that level of service.
In better news, I have it on good authority that Coquette is doing a good job during the Triangle’s very first Restaurant Week, so definitely put that on your list if you haven’t already been there a bunch. I’ve been there for lunch a couple times, and it’s definitely good eats!